Shipping policy

Shipping Policy

Stonecrest Supply
Operated by Stonecrest Enterprises LLC

Last updated: March 2026

Order Processing Time

All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, shipments may experience slight delays. If there will be a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express Shipping: 1–2 business days

Delivery delays can occasionally occur due to carrier issues, weather conditions, or other factors outside our control.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). Tracking information typically becomes active within 24 hours.

Shipping Locations

Stonecrest Supply currently ships to:

United States

International shipping may be available upon request. Customers are responsible for any customs duties, import taxes, or fees charged by their country.

Lost or Stolen Packages

All shipments are sent through third-party carriers such as USPS, UPS, or FedEx.

Once a package has been marked as delivered by the carrier, Stonecrest Supply is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly to file a claim.

If a package appears to be lost in transit, please contact us within 3 days of the expected delivery date, and we will assist with initiating a carrier investigation.

Incorrect Shipping Addresses

Customers are responsible for providing the correct shipping address at checkout.

Stonecrest Supply is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect address, the customer may be responsible for additional shipping charges.